Editor’s note: Repairer Driven News regularly features pieces by prolific national columnist Gene Marks. While despite not being directly related to collision repair, they should still prove valuable…
Suncorp, one of the largest insurers in Australia, will use Solera’s damage assessment and claims management platform alone in its repairer network starting in October.
Solera, which announced the deal Thursday, said it can give Suncorp data on 95 percent of the Australian car population and decode VIN numbers for 88 percent of it. Solera said its data includes 800 vehicles found only in the Australian market.
Solera said it’d done 20,000 tests to win the business of Suncorp, which one MBA student has estimated was No. 1 in motor insurance with a 37 percent market share. Media reports indicate it and IAG control most of the Australian motor insurance market.
The deal is exclusive; Suncorp’s recommended repairer network will only to be able to use Solera’s estimating software, Audatex’s Chris Iacovou wrote in an email.
“It’s an honor to partner with Suncorp to bring the most advanced digital technologies to the Australian market,” Solera CEO Tony Aquila said in a statement. “Together, we will deliver superior customer engagement throughout the claims process and, ultimately, the broader insurance experience.”
Suncorp also has contracted with Solera for vehicle identification and customer service platforms.
“This is a game-changing opportunity to simplify our motor claims process and make it even better for our customers,” Suncorp motor claims head Leigh Bryan said in a statement.
Following that Tesla exclusivity announcement, we contacted Mitchell to see if their deal with Toyota — which populates repair procedures and parts for damage to Toyotas and Scions — was exclusive as well.
It’s not, according to a Mitchell product management Senior Director Sunil Nayak.
Nayak also told us that Mitchell still hadn’t locked in Lexus data under the Toyota partnership, but talks were ongoing.
Here’s the full statement:
“While the partnership is not exclusive to Mitchell, we view the inclusion of Toyota Recommended Repair Procedures as a powerful value add to our comprehensive Mitchell Estimating solution. Mitchell and Toyota are in discussions to extend this functionality to several other OEM brands including Lexus. This interest in the Toyota Recommended Repair Procedure workflow is a continuation of the significant interest generated at SEMA 2014.”
Solera logo. (Provided by Solera)
Mitchell has integrated Toyota’s Recommended Repair Procedures within Mitchell Estimating, allowing users of the desktop service to obtain a list of all Toyota’s recommended parts and labor for a particular repair. (Provided by Mitchell)