Despite the auto business posting a $4.4 billion loss in 2015, State Farm as a whole still came out ahead $6.2 billion, the company reported Friday.
“We remain the national leader in auto, home and individual life insurance, because State Farm has helped people with their insurance and financial services needs for nearly 94 years,” State Farm Chief Financial Officer Jon Farney said in a statement. “We are financially strong, so we can stand behind our promises to our customers and help them live life confidently, every day.”
The No. 1 car insurer’s auto business itself — 62 percent of its entire property and casualty premium revenue — took in $36.3 billion, up 2.7 percent from 2014. Claim and loss expenses were $31.0 billion, up more than 5 percent than the prior year.
Still, State Farm’s auto line ultimately lost $4.4 billion, up 29.4 percent from $3.4 billion in 2014, and dragging the overall property and casualty business’ underwriting loss from $939 million to $2.1 billion.
Investments and other income brought P&C back to a pre-tax profit of $1.9 billion and net income of $5.6 billion.
Though State Farm reported earned auto premiums which exceeded claims payouts by $5.3 billion, not all those premiums actually had been check-in-hand collected by State Farm during the year, spokesman David Phillips explained Friday. Thus, it could (and did) still lose money on claims, he said.
Asked if State Farm would follow the lines of Allstate, which raised rates, planned tougher claims handling, and toughened underwriting standards, Phillips gave few specifics. The company raised auto premiums nationally by 3.4 percent and cut homeowners’ by 0.5 percent in 2015.
However, State Farm’s claims were “always reviewed,” he said, and it would “pay what is fair and what is owed.”
Some of State Farm’s future plans would be driven by competitors’ actions and the rapid advances in automotive technology, a topic generating many “what ifs and speculation” about auto insurance, Phillips said.
As for the more near-term technological factor of telematics, “The answer’s yes,” Phillips said.
State Farm was in the process of rolling its mobile “Drive Safe & Save” app and Bluetooth beacon across the country, he said.
Asked if State Farm saw growth in customer demand for telematics, Phillips pointed out that the interest was enough that the insurer built the app.
Calling the procedure “vital,” United Kingdom leasing company Activa Contracts earlier this month offered a recalibration deal to fleet clients. Fleet clients which use Autoglass to replace a windshield…