CARSTAR collision repairers will continue “business as usual” despite the company’s acquisition Wednesday by the parent of its competitor MAACO, CEO David Byers said Thursday. “Nothing’s changing,”…
A bill allowing auto insurance companies to rely on photo-only appraisals for the first time in 40 years cleared the Pennsylvania Senate on Wednesday after being amended to resemble a revised Virginia law.
The Pennsylvania House in December 2015 passed House Bill 1638 in a 116-79 vote. At the time, the bill would have flat-out ended the requirement that all insurer auto damage appraisals had to be done in person. However, the customer or body shop didn’t have to submit photos if they didn’t want to do so.
The version passed by the Pennsylvania Senate on Wednesday in a 47-1 vote adds the caveat that a disputed supplement must receive a physical visit by the insurer.
That language mimics a Virginia bill which went through a similar change before passing the Legislature and being signed into law March 1. It takes effect July 1.
While the Virginia amendment stemmed from a compromise between insurers and collision repairers, Pennsylvania Collision Trade Guild Director Steve Behrndt on Wednesday continued to oppose the bill in the Keystone State.
The 1972 law — which he has said was passed in response to alleged insurer misconduct — should remain on the books, he said Wednesday.
“We’re pretty steadfast,” he said.
During a January hearing, he and Mark Vettori, president of Hunt Collision Services, presented two instances where image-derived estimates missed a few thousand dollars in hidden damage to a vehicle.
While photo-only appraisals — particularly by inexperienced insurance staff — not only can miss safety considerations, they also shortchange the contractual requirement of indemnification, according to Behrndt.
“A photo estimate contradicts the insurance policy,” Behrndt said: An insurer isn’t giving it the customer the level of effort and quality achievable through a personal inspection.
“If you’re not going to do the very best .. they’re not being indemnified,” he said.
While the requirement of a physical inspection following a dispute helps prevent too superficial of an appraisal, there’s no guarantee a repair will reach a shop to deliver that hedge.
Photo-only appraisals make it too easy for auto insurers to “short-sheet” customers on settlements, Auto Claims Solutions independent appraiser Charles Barrone warned a Pennsylvania Senate committee in January.
More people are filing claims but opting not to have repairs done, Barrone said then. “They deserve the same settlement” as those who went through the full appraisal and shop process and had damage precisely documented and supplemented, he said.
Behrndt also noted that Virginia bending on the 1970s-era restrictions meant insurers could — and did — start trying to change the laws in other states with a bandwagon argument.
“This is what happens when (a) state accepts language that is not consumer-friendly,” he said. The insurance industry immediately tries to pass it in adjacent states, he said, arguing: “Your neighboring state has accepted this legislation, what’s wrong with you?”
Similar language to Virginia’s has been proposed by Democratic Delaware Insurance Commissioner Karen Stewart — though when first introduced in January, the regulation lacked any conditions where insurers had to appear in person. (There’s still time to comment on the proposal; email Rhonda.West@state.de.us by 4:30 p.m. EST March 31.)
“The intent of the proposed amended regulation is to streamline the appraisal process for consumers and insurers by allowing the use of digital imaging by appraisers,” DOI communications director Jerry Grant wrote in an email earlier this month. “The Department included a fallback provision at the end of section 4.1 to allow consumers dissatisfied with a digital appraisal to have the option of a personal appraisal.”
Grant didn’t respond to a follow-up email asking what inspired the regulation.
On the other hand, without the amendment in the Pennsylvania Senate, the body might have passed the worse House version, according to Behrndt. But the lesser of two evils doesn’t satisfy the PCTG.
“The members aren’t happy at all,” he said. “… We think this is anti-consumer legislation.”
Unfortunately, the PCTG might be a position of trying to save consumers from themselves. One senator thought photo-estimating was a terrible idea but felt that in an age of iPhones, younger constituents would want the capability, and thus voted for the bill, according to Behrndt. Such appraisals also can halve claims payout time, CSAA (AAA) Eastern Region physical damage manager Janine Merlino said in January.
At this point, there’s still a chance to convince the House to amend the bill further or oppose the Senate version, leaving them unreconciled before the session ends. Behrndt has heard that the House will look at the legislation April 4.
“We have a little time to educate the House again,” Behrndt said.
Be heard: Pennsylvania legislator contact information can be found here.
PCTG director Steven Behrndt discusses reconditioned wheels in this screenshot from video of a Pennsylvania Banking and Insurance Committee hearing provided by Chairman Don White. (Screenshot from www.senatordonwhite.com)
In this still from video submitted to the Pennsylvania Banking and Insurance Committee, Mark Vettori, president of Hunt Collision Services, described incident in which a photo appraisal missed significant damage rendering a Honda CR-V unsafe to drive. (Screenshot from Committee Chairman Don White’s video on www.senatordonwhite.com)