A spokeswoman forwarded us Jan. 9 an email sent Jan. 6 to body shops by Chubb Western Claims Service Center regional auto technical specialist Frank Boccia.
It retracted an earlier Dec. 9 email Boccia had sent out that was disseminated to the collision repair industry in late December by Montana repairer Matthew McDonnell.
McDonnell said he had received permission to share it from Boccia’s manager, Chubb auto programs manager Frank Popish.
Popish was copied on the new email, in which Boccia wrote:
The email you received on December 9 regarding a policy announcement on pre and post scans was sent prematurely and we wish to clarify it. Chubb has consistently focused on the safety and integrity of covered vehicle repairs, consistent with manufacturer requirements. Our approach to pre- and/or post-repair scanning is no different. Many manufacturers have issued position statements relating to the need for pre- and post-repair scanning. Many have not yet done so. Chubb’s approach is to view each repair as unique, and to consider payment for covered repairs on a case-by-case basis, in accordance with policy terms and the need for a high quality repair.
“Chubb declines to provide any further comment,” Chubb communications manager Laureen Taylor wrote in an email.
The Chubb reference to “manufacturer requirements” is welcome, but the reference to position statements also seems to reinforce an unfortunate misconception among repairers and insurers that such documents are the only place to find such requirements. Audi has confirmed that scans are found within OEM repair procedures even though it hasn’t issued a position statement. General Motors indicated much same prior to issuing its own statement. Other OEMs are likely the same, given the use of DTCs by mechanics for years.
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