In January, Evans observed to the Collision Industry Conference that as State Farm tried to come to terms with scanning, its “developing position” was to “do what makes sense.” He said it completely agreed with the sentiment of doing the right thing for a customer.
Asked about the incident and State Farm’s policy on scanning, spokesman Justin Tomczak wrote in an email Wednesday that “State Farm has nothing additional to share with RDN at this time.”
The FCA position statement also observes that “Safety and security-related systems, such as antilock brakes, supplemental restraint systems (SRS – airbags), occupant restraint controller (ORC), seat belts, active head restraints, forward facing camera and radar, blind spot monitoring, and other automated electronic driver assistance systems, MUST be tested for fault codes (DTCs) that could be active (current) or stored following a collision.”
The Ram’s safety/convenience options included airbags, a parking assist system, electronic stability control, power brakes and traction control.
Finally, the FCA document lists six scenarios that could trigger fault codes to help drive its point home, including collisions and “Significant vehicle disassembly including, but not limited to, bumpers, door handles, headlamps and mirrors.” One would hope that a State Farm adjuster thinks that removing a bedside also counts as significant disassembly, when the bedside appears to have been the point of impact in a collision.
“It’s really a prior damage discussion,” Evans observed in January.
The original State Farm supplement adjuster evaluating the truck did a little better, allowing 1.0 hours of mechanical time to clear and reset diagnostic codes, “only after I showed him the Vehicle Diagnostic Report showing the fault codes for the rear taillights and parktronic sensors in the rear bumper,” an Nylund’s estimator wrote.
But despite his colleague acknowledging the diagnostic report that indicated this work was needed on the customer’s vehicle, the scan supplement adjuster continues to refuse to pay for the diagnostics that produced that report, according to Nylund’s. And apparently a post-scan as well.
“State Farm would not allow a Pre-Scan on either the original supplement or any of the other supplements that have been submitted,” the estimator wrote April 4. “On the last supplement emailed into State Farm I requested that State Farm provide us documentation as to why they would not cover the Pre-Scan that Mopar states must be done on a collision vehicle, and we did not receive any documentation as to why they would not cover a Pre Scan. We have requested detailed information from State Farm regarding their position on Pre & Post Repair Scans and still have not received anything.”
Grieve mused that if the insurer made the customer go out-of-pocket for a particular repair, “then that’s cost transferring.” But when it refused to reimburse a particular procedure related to vehicle safety systems, “now it’s liability transferring” to a shop.
A State Farm adjuster has refused to pay for scanning charges on a 2016 Dodge Ram 1500 at Nylund’s Collision Center despite having read FCA’s position statement calling it mandatory. (Provided by Nylund’s Collision Center)
Diagnostic trouble codes found by a 2016 Dodge Ram 1500 at Nylund’s Collision Center by a Launch tool. (Provided by Nylund’s Collision Center)
A State Farm adjuster has refused to pay for pre-scanning charges on a 2016 Dodge Ram 1500 despite having read FCA’s position statement calling it mandatory and the existence of automated safety and convenience technology. (Redactions to protect privacy.) (Provided by Nylund’s Collision Center)
Calling the procedure “vital,” United Kingdom leasing company Activa Contracts earlier this month offered a recalibration deal to fleet clients. Fleet clients which use Autoglass to replace a windshield…