Though the explosion in technology has created new friction between shops and insurers over issues of cost, safety, liability and customer service, this month’s NACE and…
CCC Secure Share could dramatically impact your auto body shop following its full implementation in April 2018, in some ways potentially for the better, and in some ways potentially for the worse.
First, the bad news: There’s the potential that vendors — every 0ne of your business partners which relies on estimate data — to pass along hundreds, if not thousands, of dollars in increased costs related to accessing information a shop could prior to April 2018 easily provide for free. There’s also the potential a particular business partner will refuse to adapt its software to Secure Share, forcing you to to rekey that information to do business with that company. For practical purposes, CCC will be the gatekeeper of your data.
The good news: The service might foster an explosion of innovative software to help your company and the entire collision repair industry, and you’ll have an easier time directing only specific elements of your estimate to specific companies — rather than anyone with a “data pump” having the ability to see everything on your estimates and use this information to its own ends. The information will also be encrypted, further safeguarding your customer and business’ privacy.
Prior to the discussion of Secure Share on Thursday at the Collision Industry Conference, take a moment to familiarize yourself with our past coverage of all these issues and think about what the initiative will mean for your company and business partners, even if you’re not actually in Pittsburgh for the discussion. We’ve been covering the topic since CCC announced in fall 2016 it would launch Secure Share April 4, 2017, to accompany its plans to cease using the obsolete but enduring EMS data standard in favor of the modern but underused BMS standard.
The two standards, which allow collision repair-related software to “talk” to each other, are products of the independent Collision Industry Electronic Commerce Association and are unrelated to CCC. Secure Share is just a means of managing those standards. (It’s kind of like the W3 Consortium, which develops the HTML language, compared to the provider of a Web browser. The latter provides a means of using that language, but has nothing to do with the underlying standard.)
Got it? And away we go:
Secure Share: What is it?
What are others saying?
Control of data
CCC and its competitors
Cost to you
Collision repairers can access CCC Secure Share through the “Configure” menu option. (Provided by CCC)
QCIQ is one of the two “apps” available on CCC’s Secure Share program as of its April 4, 2017, launch. This image shows how a shop can manage which data is sent to a vendor. (Provided by CCC)
CCC took exception with this slide presented by former CIECA Chairman Frank Terlep at the January 2017 Collision Industry Conference. (Provided by CIC)