Coalition pushes for standardization of ADAS terminology
— July 28, 2022A coalition of auto safety and consumer protection groups is urging OEMs to adopt universal terms for
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J.D. Power
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AAA, J.D. Power dig into changing EV consumer perspective
— July 25, 2022AAA’s latest consumer survey reveals that one-quarter of Americans surveyed say they would likely buy
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J.D. Power study: Consumer claims satisfaction tied to understanding of policies
— June 15, 2022Customer satisfaction with the claims process is directly related to how familiar consumers are with
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Study: Rising auto insurance premiums have dented customer satisfaction
— May 27, 2022Rising insurance premiums have made a sizeable dent in consumer satisfaction, and driven many customers
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J.D. Power study finds falling customer satisfaction with digital insurance offerings
— May 26, 2022Customer satisfaction with insurers’ digital offerings has fallen, despite significant investments
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LexisNexis: Digital claims processes frustrate consumers; UBI adoption remains low
— April 25, 2022The LexisNexis 2022 U.S. Auto Insurance Trends Report shows that customers are becoming more comfortable
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J.D. Power studies find customer dissatisfaction, disengagement with digital claims processes
— March 4, 2022Problems with the transition to digital services are contributing to consumers’ dissatisfaction
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