During a webinar Tuesday, asTech officials said they are focused in 2025 on giving both collision repair shops and insurance carriers visibility to scan and calibration data early in the repair process in hopes of reducing reimbursement friction. 

Data compiled from about 2 million adasThink reports completed in 2024 can help repair shops and insurance carriers make decisions faster, said Dan Young, asTech Driven by Repairfy EVP of sales. He said the program is on track to complete 3 billion reports this year. 

It takes about 25 minutes to run a vehicle through adasThink and receive information about the scans and calibrations needed on a vehicle including which OEM tools should be used and necessary technician qualifications, Young said. 

Most OEM procedures specify OEM software and tools to complete scans and calibrations safely. asTech promotes what it calls an “OEM-compatible” option utilizing aftermarket alternatives that it suggests are the same as OEM. The company has said it self-verifies the OEM-compatible options. 

Shops can request their asTech settings be changed to only OEM operations, according to asTech officials; an option that Subaru requires its Certified Collision Network (SCCN) to do as it does not recognize the “OEM-compatible” option. 

Young said of the 2 million reports completed in 2024, 44% of the vehicles needed calibration. The system detected 20% needed a static calibration and 24% a dynamic calibration. 

A total of 1.4 calibrations were needed for every vehicle a calibration was detected on, Young said. The top calibrations detected were for front radar, front camera, 360 surround view, front blind spot, and rear camera. 

Young added that most crashes are front-end resulting in more front calibrations. 

adasThink data also shows that calibrations are changing with time. In 2018, 69% of all calibrations were static, Young said. He said that dropped to 29% in 2024. 

More OEMs are also giving an option for static or dynamic calibrations, Young said. In 2015, only 3% of OEMs provided an option compared to 29% this year.  

Young said insurance carriers are interested in the data that asTech has compiled. 

“You draw a lot of attention and that attention is positive for us in the sense that we have carriers — large-, small-, medium-sized — who have come to us and said, ‘We need training. We need training around diagnostics. We need training around calibrations. We need to understand the difference between static and dynamic calibrations,’” Young said. 

Craig Edmonds, president of asTech Driven by Repairify, said the intent behind the company’s insurance strategy in 2024 was to help repair shops with reimbursement for both scans and calibrations. 

GEICO announced a standardized pricing agreement with asTech for its Auto Repair Xpress (ARX) via an email in July. As the news swept through a Collision Industry Conference (CIC) meeting that was happening at the same time attendees crowded a mic raising concerns. 

“The reimbursements were a challenge in 2024 and, unfortunately, they remain a challenge in 2025,” Edmonds said. “To that end, our strategy hasn’t been quite as successful as we would have hoped.” 

Edmonds said insurance carriers seem to be focused on three things: Do they owe? How much do they owe? And if the operation they paid for was completed as a safe and proper repair for the policyholder. 

“Our approach in 2024 was, admittedly, more focused on No. 2 in terms of our standardized pricing,” Edmonds said. “What I think we have learned, had we focused more on No. 1 — determining the necessity of a calibration, we would have been more effective at reducing the friction for reimbursements between shops and carriers.” 

He said asTech’s strategy going forward is to introduce adasThink to insurers to help them validate calibrations for shop customers. 

“When shops and carriers both have visibility to it, they both see the same data,” Edmonds said. “adasThink clarifies for shops which calibrations are necessary for a proper repair and it educates insurers on why those are required for that given repair. When shops and insurance adjusters are both leveraging the live real-time data that you see in adasThink, it enhances transparency, and transparency facilitates faster decision-making. Faster decision-making facilitates faster resolution, which makes both shops and insurance carriers more efficient.” 

Young said he’s been involved in multiple trainings with insurance carriers in recent months. 

“What we are trying to do is bring transparency to what needs to be done so that the repair process itself reduces the amount of friction,” Young said. 

Repairer Driven News asked asTech for more details regarding Edmonds’s comments about the company’s new direction in 2025 and if this new direction would continue with standardized GEICO pricing. 

“Currently, there are no changes to our GEICO agreement,” said Kennedy Taylor, Repairify’s SVP of marketing. “We are working with multiple carriers and using adasThink to identify calibrations.”

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Screenshot of asTech webinar held March 25.