CIECA Webinar: ‘AI in the Customer Experience’

The one-hour live broadcast will feature Abhijeet Gulati, Senior Director of Artificial Intelligence and Machine Learning Engineering at Mitchell, an Enlyte company, and Gaurav (Rav) Mendiratta, CEO of SocioSquares, an AI software development and online marketing firm, and the Chief Product Officer at Propel, an SaaS company that enhances small business.

During the free webinar, Gulati and Mendiratta will share insight on the following:

• • The fundamentals of Generative AI and large language models (LLMs), including ChatGPT;
  • How artificial intelligence (AI) is currently being used in the collision industry, including recent advancements;
  • Leveraging AI to enhance the customer experience throughout the claims process;
  • The key requirements for regulatory compliance and risk management when developing AI-powered systems; and
  • Future implications for Artificial General Intelligence (AGI) and superintelligence.