The collision repair industry benefits from accessibility to clear and concise documentation regarding processes and procedures that are necessary to produce warrantable repairs. In July, the Society of Collision Repair Specialists (SCRS) issued a request to automotive refinish coatings manufacturers with an intent to update documentation on the issue of mid-panel clearcoat blending. Previous correspondence collected 10 years prior had demonstrated a consistent requirement for clearcoat application to extend across an entire panel, to the nearest breakpoint, in order for the repairs to be covered under refinish manufacturer warranties.
Due to recent instances where some carriers have limited claim indemnification based on confusion over necessary processes to achieve a warrantable refinish application, SCRS saw value in updating the responses and compiling the information for release to the industry.
As part of the update, SCRS posed the following two questions:
What is your company’s recommended procedure for applying clearcoat to qualify for a lifetime refinish warranty?
Is there an acceptable procedure to tape, melt or blend clearcoat mid-panel, and achieve a warrantable refinish?
The following responses can be found posted on the SCRS website:
“Having supporting documentation that substantiates the work we bill for is critical to our collision repair members,” stated SCRS Vice Chairman Andy Dingman. “Fortunately, the documentation provided is very clear and should allow the repair facilities to help educate their consumers about which repairs and processes are eligible for a lifetime warranty, and what types of repairs would be excluded. We certainly applaud these companies for their interest in helping to provide useful and relevant information as a resource to our membership.”
For more information about SCRS, or to join as a member, please visitwww.scrs.com.
About SCRS: Through its direct members and 44 affiliate associations, SCRS is comprised of 6,000 collision repair businesses and 58,500 specialized professionals who work with consumers and insurance companies to repair collision-damaged vehicles. Additional information about SCRS including other news releases is available at the SCRS website: www.scrs.com. You can e-mail SCRS at the following address: firstname.lastname@example.org.