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DEG partners with ‘Who Pays?’ surveys, honors PPG for streak of Platinum support

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CRASH Network announced earlier this month that it and Collision Advice have partnered with the Database Enhancement Gateway to introduce a new feature to their “Who Pays for What?” surveys.

The quarterly “Who Pays?” surveys ask shops about their ability to collect reimbursement from the nation’s Top 8 insurers for categories of not-included operations. As not-included operations often are the subject of the inquiries the DEG passes to information providers on behalf of insurers and repairers, the partnership is logical.

DEG Administrator Danny Gredinberg has taken the nearly 100 operations polled and compiled examples of DEG inquiries related to each procedure, CRASH Network editor John Yoswick told a Society of Collision Repair Specialists open board meeting April 10.

Future “Who Pays?” surveys — which average 900 responders and likely are seen by far more — will carry hyperlinks to those DEG inquiries and an example of an inquiry, Yoswick said.

“We think this is a good way to get the DEG in front of shops regularly,” Yoswick said.

Help the industry by taking the current “Who Pays for What?” survey on body labor operations here through April 30. All answers are kept confidential — data is published only in the aggregate — and participants receive a copy of the report. Collision Advance and CRASH Network encourage a shop to designate the person “most familiar with the shop’s billing practices and the payment practices of the largest national insurers” to complete the poll.

DEG thanks PPG

The DEG is a free resource helping insurers and repairs seek clarification from the information providers and suggest changes to the estimating systems. It’s served as the middleman for more than 12,000 inquiries to date. (Have a question about AudaExplore, Mitchell or CCC? Submit inquiries to the DEG here.)

It’s made available at no cost to both industries through the support of trade associations — and one private company: PPG.

The database recognized the paint company on Tuesday for that generosity, calling it the “longest-standing platinum sponsor of the online industry resource for five years and counting.”

”PPG has been a longtime supporter of DEG because we believe in standing behind solutions that bring meaningful value to the industry,” PPG industry relations senior manager Domenic Brusco said in a statement. “With a history of support that extends to many different trade organizations, it’s really important that PPG supports resources that we feel confident can help customers in their business. The DEG has proven its effectiveness in seeking answers that help improve the estimate quality, and this positively impacts our customers as they construct their repair orders.”

“PPG has many shop clients who utilize this service from the DEG, and who have expressed the positive value they receive from the initiative.”

“The ongoing financial contributions from PPG, and continued support extended to the DEG team help to allow all industry professionals with access to utilize the free service,” the DEG wrote in a news release Tuesday. “The DEG accepts submissions from estimating system end-users, who have questions about potential errors, omissions and inaccuracies found within collision industry estimating programs. This service is especially helpful to users seeking a resolution to address labor times, missing parts information and clarification to estimating programs. DEG works directly with representatives of the information providers to address the inquiry and resolve issues in a timely fashion. With nearly twelve thousand (12,000) inquiries to date, the DEG has a proven track record in successfully addressing industry-generated concerns that result in changes to the estimate database.”

The DEG is managed by the Society of Collision Repair Specialists and Alliance of Automotive Service Providers. Platinum sponsors include the Automotive Service Association and PPG, and the Washington Metropolitan Auto Body Association contributes at the Gold level.

More information:

Database Enhancement Gateway homepage

DEG inquiry database

Take the 2018 body repair operations “Who Pays for What?” survey

“Who Pays for What?” homepage

“Database Enhancement Gateway Recognizes industry leader PPG for continued support and sponsorship”

Database Enhancement Gateway, April 24, 2018


CRASH Network editor John Yoswick speaks April 10, 2018, to a Society of Collision Repair Specialists open board meeting. (John Huetter/Repairer Driven News)

Database Enhancement Gateway Administrator Danny Gredinberg speaks April 10, 2018, to a Society of Collision Repair Specialists open board meeting. (John Huetter/Repairer Driven News)

Database Enhancement Gateway inquiries are shown in this screenshot. (Screenshot from

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