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Nationwide memo updates fees for network shops handling drive-ins, total losses

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A Nationwide Insurance memo posted in industry social media groups states that it has updated fees paid to repair facilities participating in the On Your Side Auto Repair Network for both drive-in and total loss handling.

Nationwide didn’t respond to Repairer Driven News’ several attempts to confirm the validity of the memo and answer our questions.

If drive-in work isn’t “captured,” repair centers would still receive $50 for each attempt as long as a “not converted” event is logged.

“If you do not utilize the event log you will not receive payment,” the memo states. “As always, the hope is you will capture the repair and deliver on a high-quality repair, with an extraordinary service experience.”

Facilities would also be paid $75 for each completed total loss as long as the estimates are written in CCC Intelligent Solutions’ total loss app and coded “15.”

“Failure to execute that order could result in non-payment,” the memo states.

A separate insurance company memo, from State Farm, was also recently sent to its Select Service repair centers stating that beginning Oct. 16, the carrier will end its yearslong suspension on the use of “non-OEM crash parts,” i.e. aftermarket parts.

“State Farm will sunset the current suspension of all non-OEM crash parts, when available and appropriate, for both policyholder and claimant estimates,” the carrier wrote.

The State Farm memo was provided by an RDN subscriber.


Featured image: Nationwide Insurance logo downloaded from the carrier’s media website.

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