As CCC Director and analyst Susanna Gotsch demonstrated in the June “Industry Trends” video, current-generation Ford repair procedures on CCC Repair Methods both clearly show a diagnostic trouble code and dictate the use of a scan tool for a new side-mirror camera module needing recalibration. (Shops also need a flat surface, calibration mats, and between 6 to 11 feet of open space from the side of the vehicle, she said.)
Only about 1.55 percent of CCC repair appraisals contained pre- and/or post-repair scan charges in the first quarter of 2017, Gotsch said. Only 1.18 percent of aluminum (2015-present) F-150s had been scanned, she said.
“This disparity suggests that a scan may have been completed but may not always be recorded in the appraisal,” Gotsch said. “This data also suggests that the industry is still grappling with the when, the why and how much for vehicle scans.”
We hope she’s right about the disparity, but that’s a huge spread.
Then again, it’s possible that the surveys by CRASH Network and Collision Advice are only being taken by some of the industry’s more active and knowledgeable shops. A 1,000-shop sample represents less than 1 percent of 2016’s entire 32,400-shop industry (per the Romans Group), while CCC has 19,000 shops on CCC ONE alone.
Learn about vehicle tech procedures, scans at Repairer Driven Education
Another possibility explaining the difference might be decisions by some multi-store operators to scan vehicles but not charge for it — a concession traded to their direct repair program insurers in exchange for referral volume.
However, Romans Group head Vincent Romans presented data at NACE showing that all of the major MSOs only represent about 33 percent of the industry’s sales and about 12 percent of its locations in 2016. That leaves still quite a gap to the 68.1 percent.
The average first-quarter 2017 scanning charge was $124, Gotsch said. The statistic is similar to what CCC found for the full year in 2016 and is interesting since the popular asTech device connecting the vehicle to remote OEM scan tools typically costs $169 combined for a pre- and post-scan. That suggests that some shops are either eating some of the asTech cost or buying their own scanning equipment and amortizing the cost.
CCC estimated that about 68.1 percent of all vehicles passing through its system in the first quarter of 2017 should have had a pre- or post-repair scan based on OEM position statements alone. (sturti/iStock)
Every OEM with a position statement on pre- and post-repair scanning can be seen in this Aug. 31, 2017, screenshot from OEM1Stop.com. (Screenshot from www.oem1stop.com)
House subcommittee members asked witnesses Tuesday if allowing aftermarket manufacturers to legally copy OEM auto collision parts sooner would actually yield savings from insurers, with one representative…