Experts from CCC, Verisk, Enterprise and Subaru will help auto body shops understand where they fit into a world of connected cars during an SCRS panel Thursday, Nov. 1, at SEMA.
“The Future Impact of Telematics, Technology, Transportation and the Collision Industry,” the final session in the Society of Collision Repair Specialists’ OEM Collision Repair Technology Summit, will also feature a former Ford global technologist turned connected car futurist as moderator.
“In this session SCRS has brought together thought leaders with OEM, technology, claims and fleet backgrounds to explore how the future of automotive technology inside the vehicle will change external interactions in the event of a loss,” SCRS wrote in a news release. “Whether communicating with individuals or associated organizations, there is a great deal of development in the area where technology interfaces and telematics data will impacting collision repair business models.”
The ability to detect crashes has spread from embedded OEM devices like OnStar to the smartphones inside a driver’s pocket. This unlocks the potential for a variety of businesses to contact and serve the customer right from the moment of loss — including a shop, tow truck and rental car recommended and scheduled by the OEM, insurer or third party doing the detecting.
But connectivity can go far deeper than detecting the crash. It could allow a company to detect which parts are likely to be replaced, whether a vehicle is likely to be a total loss, what happened, who’s at fault and whether a crash was more severe than it looks. It also could allow the car itself to keep tabs on the repairer, whether by reporting diagnostic codes or reporting to the driver during the actual repair.
Connected cars offer tremendous potential for shops to capture more business, conduct a more informed repair, and provide even better customer service than their peers who haven’t kept up with the technology.
“The panelists will share direct experience in their world of connectivity, and help the repair audience consider and understand the work being done to integrate point-of-impact data, telematics and connectivity between respective parties,” SCRS wrote in a news release. “Most importantly, attendees will gain visibility into what that connectivity mean to repairers, the work they do on the shop floor and their relationship to the consumer and others in the process.”
The 3-5 p.m. panel will feature CCC OEM general manager and Senior Vice President Andreas Hecht, Verisk telematics Vice President James Levendusky, Enterprise Holdings technology innovation Assistant Vice President Derik Reiser and Subaru telematics cross-car line planning manager Charlene Wehman. It’ll be moderated by John Ellis of Ellis & Associates, a former Ford connected car leader who has proposed that the information generated by such vehicles is valuable enough to subsidize the price of the car.
The telematics panel will follow “The Evolution of OEM Networks and Expectations” forum from 11 a.m-12:30 p.m. Nov. 1, which will feature General Motors customer care and aftersales collision manager John Eck, Volvo certified collision program manger Kenneth Park, Mercedes collision business manager Ben Cid and Nissan collision network growth and strategy manager Mark Zoba. It’ll be moderated by Assured Performance technical compliance Vice President Aaron Clark, whose company manages certification for multiple OEM’s, including Zoba’s Nissan, and by Reliable Automotive Equipment President David Gruskos, whose company sells equipment OEMs require of certified shops.
The OEM Collision Repair Technology Summit will start at 9 a.m. that day with “The Rules – and Challenges – of Structural Repair on Modern Architecture.” It will feature Dan Black, FCA advanced body development service engineer and collision repair manager; Robert Hiser, Auto/Steel Partnership advanced high-strength steel repairability lead and General Motors body structure service engineer; Shawn Hart, Audi curriculum designer and collision instructor; and Mike Kukavica, Porsche aftersales techical training collision repair technology instructor. Moderators include Ron Reichen, a former SCRS chairman and the owner of luxury-certified Precision Body and Paint, and Database Enhancement Gateway Administrator Danny Gredinberg, who has held Mercedes and Porsche structural credentials.
Register for the telematics course here, sign up for all three parts of the OEM Summit here, or, for the best deal, buy the Full-Series Pass for unlimited Repairer Driven Education access. Classes are $75 now, $85 after the Oct. 12 early bird deadline. The full-series pass, which costs $375 now and $400 after the deadline, grants the repairer access to every RDE class, all three sessions of the OEM Summit, the Sky Villa afterparty, and the brand new IDEAS Collide TED-style event Friday, Nov. 2.
SCRS also on Tuesday acknowledged 2018 OEM Summit sponsors AkzoNobel, BASF, CCC, General Motors, PPG, Sherwin-Williams and Spanesi.
Society of Collision Repair Specialists, Oct. 9, 2018
CCC product manager Senior Vice President Jason Verlen said Sept. 6, 2018, that on April 26, 2018, State Auto used the IP’s technology to detect its first crash. Rather than waiting for the customer, the insurer called the policyholder — who was “simply amazed,” Verlen said. (CCC slide; photograph by John Huetter/Repairer Driven News)
Verisk and Hyundai executives at Connected Car Insurance USA 2018 reported strong customer interest in usage-based insurance, a demand which could lead to greater automaker-insurer collaboration on the underwriting and claims side. (Verisk slide; photo by John Huetter/Repairer Driven News)
CCC in a webinar Aug. 15, 2018, described a total package that started with the loss detection and ends with the customer scheduling an appointment at one of the shops recommended by the insurer’s CCC-powered software. (Provided by CCC)
Armed with telematics, CCC can deliver the insurer an estimate of the vehicle’s change in velocity (delta-V) and direction of force to predict the occupant’s injuries and medical procedures. (Provided by CCC; redacted by Repairer Driven News)
Collision Advice CEO Mike Anderson presented to the Aug. 9 MSO Symposium audience an example of a 2016 Chevrolet Malibu which mid-repair sent the customer a diagnostic alert that the passenger side headlamp and front turn signal might need immediate service. The repairer hadn’t disabled the vehicle’s OnStar connectivity during the fender replacement. (Provided by Collision Advice; redactions by Repairer Driven News)