The new feature allows repairers to redact the last six digits of vehicle identification numbers (VINs) and personally identifiable information (PII) including first and last names, addresses, phone numbers, and email addresses before sharing estimate information via EMS export.
“Data security is a real concern for the collision repair industry as repair facilities face the risk of sensitive information being shared with third parties without their consent or knowledge,” said Dan Risley, CCC quality repair and market development vice president, in a news release.
“By empowering repairers to redact sensitive data, we aim to help our collision repair customers protect their customers’ information while simultaneously enabling them to provide necessary information to do business with their third-party partners. This new feature is the latest offering in our long-standing commitment to support repairers in navigating the evolving landscape of data privacy and security challenges.”
There is no additional charge for the feature.
When Repairer Driven News asked if a specific data privacy or cybersecurity issue brought about the update, Product Management Vice President Mark Fincher said CCC is “constantly seeking opportunities to create more value for our customers and help them protect their data.”
CCC ONE customers can enable the new data security feature when creating estimates on cccone.com as well as configure their system by Direct Repair Partner (DRP). The last six digits of the VIN, while specific to each vehicle, are often unnecessary for repairers to conduct business with vendors. This update provides repairers the ability to further minimize the risk of unauthorized access to sensitive vehicle details and customer information without impacting essential business functions such as parts sourcing.
In addition to the new data privacy feature, CCC continues to support CCC Secure Share. Secure Share makes it possible for repairers to easily share encrypted data from the CCC ONE platform using the CIECA BMS standard in real-time with any company that has registered their app in Secure Share. Today over 40 unique companies use CCC Secure Share to connect to repairers using CCC ONE.
To learn more about CCC ONE, visit cccis.com/cccone.
Featured image: Cybersecurity and data protection stock illustration. (Credit: Thapana Onphalai/iStock)