When an insurance company says no to paying for a procedure that’s necessary for a proper repair, how can they be brought around to a yes? That was one of several subjects explored by panels of industry experts brought together by the Society of Collision Repair Specialists (SCRS) and I-CAR at the 2021 SEMA Show.
“Pushback and Effective Countermeasures,” a discussion among Kye Yeung, European Motor Car Works (CA), John Mosley, Clinton Body Shop (MS), Bruce Halcro, Capital Collision Center (MT) and Rob Grieve, Nylund’s Collision Center (CO), was one of eight sessions recorded on the show floor, and now viewable on YouTube at https://youtube.com/playlist?list=PL3f2tc4Z0IDy70650IlaD5v82lO27UYny.
With their shared experiences, the panelists in the first session offered tips on countering some of the tactics insurers use during the claims negotiation process. Among them: Educate the customer on the extent of the work, and why it’s necessary. Educate the adjuster, too — don’t assume that they know. Work through the state insurance commissioner to persuade an insurer to cooperate. Follow all OEM procedures to the letter, and document all correspondence, in the event that a complaint has to be filed.
There’s much more in the video, and there are seven more videos, too, all from the SEMA Show floor. The content, featuring a total of 20 industry experts, includes “Glue Pull Repair (w/ KECO Dent Repair),” “Administrative Time and Research,” “SRS and Safety Inspections,” “Non-Repairable Bumper Covers,” “4-Stage and Matte Finishes (w/ BASF Automotive Refinish and AkzoNobel),” “SCRS + ICAR Discuss Sublet” and “End-of-week Recap.”
In all, it’s nearly five hours of invaluable information and insights from collision repair industry experts.
Pushback and Effective Countermeasures
Join Kye Yeung, European Motor Car Works (CA), John Mosley, Clinton Body Shop (MS), Bruce Halcro, Capital Collision Center (MT) and Rob Grieve, Nylund’s Collision Center (CO) as they talk through the challenges of pushback from carriers on necessary operations, and practices to help serve the consumer and achieve a proper repair.
Glue Pull Repair (w/ KECO Dent Repair)
This video covers a discussion on supplemental restraints systems (SRS) and Safety Inspections. Gerald Gabriel of I-CAR and Michael Bradshaw of K&M Collision / SCRS talk with Chris White and Gene Fetty of KECO about the process involved in Glue Pull Repair.
Administrative Time and Research
This video covers a discussion on administrative time and research in the collision repair process. Join Michael Bradshaw, K&M Collision (NC), Kye Yeung, European Motor Car Works (CA), Barry Dorn, Dorn’s Body & Paint (VA) and Tim Ronak, AkzoNobel (CA) as they sort through the considerations surrounding the time spent performing repair research.
SRS and Safety Inspections
This video covers a discussion on supplemental restraints systems (SRS) and Safety Inspections. Join Scott VanHulle and Gerald Gabriel of I-CAR, and
Bruce Halcro and Tony Adams of SCRS dive into this topic.
Non-Repairable Bumper Covers
Ron Reichen of Precision Body & Paint (OR) / SCRS and Dominic Martino of Gold Coast Collision (IL) /SCRS chat with Gerald Gabriel and Scott VanHulle of I-CAR about the considerations to look at before diving into a repair.
4-Stage and Matte Finishes (w/ BASF Automotive Refinish and AkzoNobel)
Join Kye Yeung, European Motor Car Works (CA), Michael Bradshaw, K&M Collision (NC) as they talk with Jeff Wildman, BASF and Ryan Brown, AkzoNobel about challenges and considerations when dealing with more complex 4-stage and matte finishes in a production environment.
SCRS + ICAR Discuss Sublet
This video covers a discussion on sublet considerations for collision repairers who are reliant on external services as a part of the repair process. Watch as Michael Bradshaw, K&M Collision (NC) / SCRS and Jeff Kallemeyn, Kallemeyn Collision Center (IL) / SCRS discuss the intricacies of sublet operations with Bud Center and Scott VanHulle of I-CAR.
Want to know what a week at SEMA is like? This video serves as a wrap-up discussion on the entirety of the 2021 SEMA Show week. Andy Tylka, Tom & Ed’s Autobody (IN), Aaron Schulenburg, SCRS Executive Director and Rob Grieve, Nylund’s Collision (CO) explore their favorite moments of the 2021 SEMA Show with Scott VanHulle of I-CAR. From the stage sessions, classroom sessions, OEM Collision Repair Technology Summit, Collision Industry Conference, student programs, IDEAS Collide Showcase and exhibition traffic…there was tons to recap!
Click the subscribe button to be notified as the SCRSCollision channel releases new videos, including the weekly Quick Tip that comes out each Thursday, featuring Mike Anderson, Danny Gredinberg and the occasional guest.
I-CAR has also released their specific videos, along with presentations coordinated by SCRS and I-CAR:
Subaru: Subaru Certification
Honda: Following OEM Procedure To Replace Laser-Brazed Roofs
Ford: Accessing Ford Repair Information, Collision Sectioning Procedures For Aluminum, And New Model Overviews
and Jaguar Land Rover: Bumper Cover Repair With ADAS.
Featured image: Kye Yeung, European Motor Car Works (CA), John Mosley, Clinton Body Shop (MS), Bruce Halcro, Capital Collision Center (MT) and Rob Grieve, Nylund’s Collision Center (CO), discuss “Pushback and Effective Countermeasures” on the Collision Repair and Refinish Stage at the 2021 SEMA Show.