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MOTOR removes guidance not backed by Subaru procedures, reaches licensing agreement with OEM

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Collision Repair | Repair Operations
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Two recent Database Enhancement Gateway (DEG) inquiries on parts and processes highlighted an absence of a current licensing agreement — which has since been restored — between Subaru of America and MOTOR Information Systems, resulting in questions surrounding the data in the CCC One estimating platform.

The first inquiry, submitted on Nov. 21, states that model year 2023 information isn’t available and 2022 information had to be used for reference.

“CCC allows section front or rear rocker panel areas,” according to the inquiry submission. “[Subaru Technical Information System] STIS does not have a section procedure other than full panel replacement. Where did MOTOR come up with section locations and what procedure was used? Subaru has explicitly stated that no deviation from STIS Instructions can be performed unless approved by Subaru Engineering.”

The inquirer’s suggested action to the IP was to provide information that follows OEM procedure or remove the section labor time since the individual front and rear sectioning procedures aren’t available.

The second inquiry was submitted on Dec. 1 about a 2015 Subaru Forester. It notes that the upper center pillar trim clips are one-time use per OEM procedure but that isn’t designated in CCC’s system.

In both cases, the inquiries involve pillars, rockers, and floors of the vehicles.

MOTOR had previously closed the inquiries with the same response to both, “MOTOR is currently experiencing a delay in Subaru data licensing agreements. Further updates will be provided once they become available. Thank you.”

Since Repairer Driven News began asking all three companies questions, the guidance has been updated.

“MOTOR works closely with all of its licensors to ensure we can provide CCC ONE users with the most current and accurate information,” said John McDonald, MOTOR content product portfolio manager, in a written statement to RDN. “Regarding DI 92313, the team will remove the operation in question pending further review of the current OEM information and provide a corresponding update to the database inquiry. Subaru part pricing is current as of 12/1/2023.”

On Dec. 11, MOTOR updated its proposed resolution to read, “MOTOR works closely with all its licensors to ensure we can provide CCC One users with the most current and accurate information. We will provide an update to this inquiry, pending a review of the current OEM information. In the meantime, we are going to remove the section procedures in question.”

The estimated UM release date is Jan. 2.

RDN also asked Subaru and CCC/MOTOR if the current data wasn’t available, how that could affect the accuracy of the information for end-users, and at what point the most current data was actively licensed to CCC/MOTOR.

Subaru’s response was, “Subaru of America, Inc. provides service and parts data that helps support high-quality repairs and a Subaru-level customer experience. Such data may be granted for use through authorized channels pursuant to the terms of SOA’s standard form of License Agreement.

“Additionally, Subaru parts data is available to collision centers, independent repair facilities, and consumers through The information maintained by Subaru on this site is accurate and secure, and Subaru is committed to further ensuring the accuracy and security of this data when used by third parties.”

As of Wednesday, Subaru updated RDN that a license agreement had been reached between it and MOTOR.

“MOTOR will have access to Subaru’s proprietary service data,” Subaru said. “In the interim, collision centers should reference STIS for the most accurate, up-to-date service procedures. Additionally, Subaru parts data can be coordinated through Subaru Parts Online.”

In July 2021, a similar issue occurred with a lack of CCC and Mitchell data on late-model Nissan vehicles.

Mitchell said at the time that Nissan had updated its data license agreements and the IP would incorporate them into its estimating system.

While the scope of the information absent from CCC couldn’t be officially confirmed, DEG inquiries suggested it included parts and database entries for model years 2020 and 2021 Nissan and Infiniti vehicles, as was the case with Mitchell. Both Nissan and CCC said missing data would be added to CCC’s system.


Featured image credit: KLH49/iStock

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