CRASH Network’s annual “Insurer Report Card” survey is now open for collision repair professionals to grade the performance of carriers in their state.
“Shops interact with insurance companies every day, so they are well aware that not all those insurers are alike,” said John Yoswick, CRASH Network editor. “The ‘Insurer Report Card’ is a way for the industry to channel that unique perspective and experience in a way that helps educate consumers. It also can help the highest-graded insurance companies communicate what sets them apart and compete for customers against some of the companies that receive lower grades from shops.”
More than 1,000 collision repair professionals grade carrier performance every year. Chubb and Acuity have consistently received top grades from repair facilities. USA Today, Forbes Advisor, and CNET also offer independent information to consumers about financial decisions and now incorporate the “Insurer Report Card” grades into their auto insurance rankings.
Collision repairers are asked to grade each company from A+ to F based on how well the insurers’ claims practices help ensure quality repairs and customer service.
“Because each state has a different mix of insurers, the ‘Insurer Report Card’ allows repairers to grade insurers specific to their state,” Yoswick said. “That makes it far more extensive than similar surveys, which generally focus on only the 10 largest national insurers. The results of the ‘Insurer Report Card’ help raise awareness of insurers that are really great at taking care of customers.”
Among more than 87 auto insurance companies graded by collision repairers in the 2023 survey, which was released in February, 29 received a B or higher to earn a spot on CRASH Network’s “Honor Roll.”
North Carolina Farm Bureau (A+), Chubb (A-), and Erie Insurance (A-) finished with the top grades among all insurers, which they have all done since 2020.
Ten companies, including four of the largest U.S. auto insurers — USAA, GEICO, Liberty Mutual/Safeco, and Allstate — received a grade of C- or lower. None of the top 10 largest, best-known auto insurers received an overall grade higher than a C+. More than 50 insurers scored higher.
Yoswick has previously suggested that the findings of the annual survey could be used by carriers as a roadmap to improve their relationship with repairers as well as a resource that can be used “to help convey to consumers that there’s something other than just price to consider when choosing an auto insurer.”
The “Insurer Report Card” can be completed in less than three minutes but CRASH Network encourages respondents to spend some time explaining why they gave each insurer the grade they did. All individual facility grades and identification information will remain confidential.
Repair facilities that complete the “Insurer Report Card” and provide an email address will be sent the results to share with their customers, at no charge, once they are compiled.
To request a link to the survey, facilities can visit crashnetwork.com/irc/signup.php.
Featured photo: CRASH Network’s “Insurer Report Card” logo provided by CRASH Network.