Customer satisfaction with digital claims falls for 2nd year, J.D. Power finds
— December 7, 2022Customer satisfaction with the digital property and casualty (P&C) claims process has fallen for
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digital claims
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LexisNexis: Digital claims processes frustrate consumers; UBI adoption remains low
— April 25, 2022The LexisNexis 2022 U.S. Auto Insurance Trends Report shows that customers are becoming more comfortable
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Insurance webinar looks at customer dissatisfaction with digital claims
— March 17, 2022Though the insurance industry has been quick to adopt digital claims processes, including photo estimates,
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J.D. Power studies find customer dissatisfaction, disengagement with digital claims processes
— March 4, 2022Problems with the transition to digital services are contributing to consumers’ dissatisfaction
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Allstate, Travelers indicate they’ll continue to increasingly leverage digital claims resources
— February 23, 2022Repairers should be prepared that digital claims are going to remain prevalent in use by carriers like
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