Customer satisfaction with digital claims falls for 2nd year, J.D. Power finds
— December 7, 2022Customer satisfaction with the digital property and casualty (P&C) claims process has fallen for
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photo estimating
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Despite progress in AI-powered claims handling, human judgment remains ‘key,’ Mitchell says
— November 15, 2022The automation of the auto claims process is “not as close to complete as the industry once thought,”
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Allstate awarded patent for automated damage assessment technology
— October 25, 2022Allstate has been granted a U.S. patent for an automated, mobile damage assessment and claims processing
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Mitchell to replace TruckEst with cloud-based photo estimating product
— April 7, 2022Mitchell International has released a new photo-based estimating service that SVP Repair Sales/APD Solutions
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Insurance webinar looks at customer dissatisfaction with digital claims
— March 17, 2022Though the insurance industry has been quick to adopt digital claims processes, including photo estimates,
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CCC examines collision industry trends in depth in 2022 Crash Course
— March 15, 2022The pandemic has brought permanent changes to the collision repair industry, accelerating the pace of
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