CARFAX told the Automotive Service Association it doesn’t mine data directly but instead relies on third-party sources for its information, ASA Executive Director Ray Fisher…
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CCC last month tweaked its P-pages with references to official automaker repair procedures and using an OEM-approved scan tool. The new language appeared following a…
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General Motors executives last year reassured auto body shops that the OEM is thinking of the collision industry as the automaker pursues electrification. GM aftersales…
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A New Jersey consumer’s attempt to resolve a repair cost dispute with the appraisal clause process last year was foiled by the discovery of State…
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Mitchell said it has encountered double-digit percentage increases in airbag deployments and glass labor hours over the past few years. Auto physical damage claims performance…
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CRASH Network on Tuesday said its 2021 insurance industry “Report Card” on auto insurer claims handling revealed “remarkably consistent” results compared to the previous years….
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Jaguar on Monday announced its entire fleet would be battery-electric by 2025, about the time the OEM begins to roll out a run of fully…
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Using the incorrect clips on certain BMW doors could produce a “big difference in airbag timing,” North America collision program manager Jonathan Inzano warned on…
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Three professional appraisers late last year gave collision repairers and customers some considerations on whether a disputed repair bill merited invoking an appraisal clause and…
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A Washington legislative hearing Monday suggested Oregon’s consumer-friendly appraisal clause law as one solution to an imbalance of power between policyholders and their auto insurers….
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