LexisNexis: Digital claims processes frustrate consumers; UBI adoption remains low — April 25, 2022 The LexisNexis 2022 U.S. Auto Insurance Trends Report shows that customers are becoming more comfortable Continue Reading ...
J.D. Power studies find customer dissatisfaction, disengagement with digital claims processes — March 4, 2022 Problems with the transition to digital services are contributing to consumers’ dissatisfaction Continue Reading ...