LexisNexis: Digital claims processes frustrate consumers; UBI adoption remains low
— April 25, 2022The LexisNexis 2022 U.S. Auto Insurance Trends Report shows that customers are becoming more comfortable
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J.D. Power
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J.D. Power studies find customer dissatisfaction, disengagement with digital claims processes
— March 4, 2022Problems with the transition to digital services are contributing to consumers’ dissatisfaction
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