“You eat dollars,” not a percentage, NCS continuous improvement Executive Director Tim Briggs told Collision Hub on an April 25 “Repair University” that might leave…
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The idea that state insurance departments don’t take complaints from collision repairers is incorrect, National Association of Insurance Commissioners consumer liaison Erica Eversman said last…
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The Database Enhancement Gateway, which allows repairers and insurers to make inquiries and suggestions of the estimating providers at no cost, offers weekly tips for repairers on the Audatex, Mitchell and CCC programs…
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A recent North Carolina Department of Insurance settlement with Travelers over comments to a shop’s would-be customer deserves particular attention by shops, consumers and DOIs…
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The “Who Pays for What?” surveys demonstrate the fallacy of insurers claiming they never reimburse certain items or see other auto body shops charging for…
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2018’s California Assembly Bill 2392 declared a series of fees “presumptively unreasonable,” but that doesn’t mean auto body shops can’t charge them, a Bureau of…
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The North Carolina Department of Insurance and Travelers earlier this month agreed to settle a complaint that Travelers’ comments to a policyholder deprived a Belmont,…
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Lyft Chief Operating Officer Jon McNeil last month said the company’s Driver Services initiative would include in-house repair shops which would “designed to operate twice…
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A California law enacting limitations on the time an automotive repairer can charge a “legal owner” storage without notification doesn’t apply to totaled cars purchased…
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A California BAR regulator Wednesday told a collision repair trade group how to interpret a new law defining “reasonable” storage rates two different ways. California…
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